Product ordering and inquiries Product ordering and inquiries

Partnering with providers to make business easier

myEdwards

24x7 access to ordering, inquiries and invoices

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myEdwards

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Request Electronic Data Interchange (EDI) setup

Please complete the onboarding request form to set up EDI with Edwards.

EDI request form

Contact us

myEdwards

With myEdwards, you can:

Place, view &
track orders

Check
price

Download
invoices

View account
balance

Contact us

Not registered? Use the form below to request a myEdwards account

myEdwards user request form

Electronic Data Interchange (EDI)

Edwards Lifesciences offers Electronic Data Interchange (EDI) as a way to streamline the order-to-procurement business processes. One of our two eCommerce channels, EDI provides a fully integrated order-to-invoice experience.

Select a topic below to learn more:

  • 850 - Purchase Order
  • 855 - Purchase Order Acknowledgement (POA)
  • 856 - Advanced Ship Notice
  • 867 - Sales Tracings
  • 820 - Payment (CTX)
  • Consignment
  • Global Healthcare Exchange (GHX)
  • Global Exchange Services (GXS/Open Text)
  • Through GHX and GXS Edwards is able to interconnect with other EDI service providers
  • EDI X12, 4010
  • CTX
  • EDIINT AS2

Please complete the EDI setup request form below to initiate the EDI onboarding process with Edwards Lifesciences.

EDI request form

Customer support

Edwards order inquiries

Phone: 800-424-3278 opt. 1
Fax: 800-422-9329
Available Mon-Fri 5am-4:30pm PST
E-mail: CustomerService_US@edwards.com

Product technical support

Phone: 800-822-9837
Fax: 949-250-2625
E-mail: tech_support@edwards.com

Accounts Receivables inquiries

Phone: 800-424-3278 opt. 1, opt. 3
Available Mon-Fri 5am-4:30pm PST
E-mail: ar.us@edwards.com

myEdwards support

Account setup, user access, system support
Phone: 800-424-3278 ext. 2802
E-mail: myEdwards@edwards.com
Available Mon-Fri 8am-5pm PST

Edwards EDI

E-mail: ecommerce@edwards.com

Holiday schedule

HolidayDate
New Year's Day January 1
Memorial Day Last Monday in May
Independence Day July 4
Labor Day First Monday in September
Thanksgiving Day Fourth Thursday in November
Christmas Day December 25
Resources

US Invoice Terms and Conditions

Edwards US Invoice Terms
and Conditions

Consignment Terms and Conditions

Consignment Terms
and Conditions

Capital Equipment and Service Terms and Conditions

Capital Purchase
HemoSphere 360
Protection Service
Platinum
Protection Service

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