How to return your Edwards Lifesciences equipment by mail:
- Collect all Edwards equipment to be returned that is listed in the Returned Goods Authorization (RGA).
- Place your Edwards equipment into the shipping box with secure padding (or with the Edwards provided packaging, where applicable). See below for further packing instructions/diagrams for each product.
- Note: Do not return any component not listed on your RGA. Edwards will not replace or return any components that are not listed in the RGA.
- Print and attach the shipping label provided by Edwards to the box.
- Verify the ship to address as:
Edwards Lifesciences
C/O Benchmark Electronics
4155 Theurer Blvd.
Winona, MN 55987 - Make sure that the RGA number for each item is clearly written on the outside of the box. Failure to do so will delay processing the unit.
- Arrange drop off or pickup within 10 business days of receiving the replacement equipment.
- Equipment not returned within 10 business days will be billed to customer at current list price.2
- For product exchanges, if the replacement has already been provided, the old equipment needs to be returned within 10 business days or the customer will be billed the current list price of the product.
Questions? Call Tech Support: 1-800-822-9847 then option 1
- Any external identification (such as, for example, customer labels and stickers) sent with the original equipment by customer to Edwards will not be returned to customer.
- If customer does not return the equipment listed in the RGA to Edwards’ designated return location within 10 business days from delivery of the replacement equipment, customer agrees to be billed for the current list price of the replacement equipment provided.
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