Innovation starts from the heart.

Edwards Lifesciences is the global leader in structural heart innovation, dedicated to improving and extending the lives of patients around the world.

📍 Milan, Italy

🏢 Hybrid

The Role

We are looking for a commercially minded and digitally fluent Manager, Commercial Excellence to lead and evolve the Business Unit’s Sales Effectiveness, CRM governance, Sales Incentive Plan, and AI enablement roadmap.

This is a managerial individual contributor role with end-to-end accountability for improving sales productivity, incentive effectiveness, process efficiency and decision quality through structured process design, analytics, automation and AI-driven solutions. 

The role does not include direct reports but requires strong cross-functional leadership and ownership across Commercial, Marketing, Medical Affairs, Public Affairs, Finance, HR and IT.

How You’ll Make an Impact

• Act as business owner of our CRM (Salesforce), Modelling tool (Anaplan) and commercial systems, translating business needs into structured enhancements that improve data quality, integration and usability.

• Own and optimize the Sales Incentive Plan, including modeling, simulation, validation and governance to ensure accuracy, transparency and financial sustainability.

• Apply structured process mapping and continuous improvement methodologies to simplify workflows and increase commercial efficiency

• Enhance and evolve digital tools (SFDC, Anaplan, Power BI, Tableau…) working with complex datasets from multiple sources.

• Identify and implement AI and automation solutions to strengthen forecasting, insights and operational performance

• Identify potential digital solutions and oversee vendor governance, third-party intake and due diligence processes, coordinating with Legal, Data Privacy, IT and Procurement to ensure compliant onboarding of digital solutions. 

• Deliver recurring leadership presentations and conduct advanced ad-hoc analyses to support strategic decision-making.

What You’ll Need

• 5–8 years of experience in Sales Operations, Commercial Excellence, Digital Transformation or similar roles in a corporate environment 

• Strong experience with CRM and modelling systems (SFDC, Anaplan)

• Experience with automation tools (e.g., Power Automate)

• Experience with advanced analytical tools (Qlik, Power BI, Tableau) and advanced Excel

• Knowledge of AI applications in commercial processes

• AI enthusiast and/or tech savvy

• Strong stakeholder management and executive communication skills, experience in cross-functional collaboration in a fast-paced, international environment

• Strong presentation skills for effective data storytelling and advanced PowerPoint

• Lean Six Sigma Green Belt or strong process improvement mindset (Preferred)

• Fluent English