Director, Global Professional Education and Sales Training – IHFM

Many structural heart patients suffer from heart failure with limited options. Our Implantable Heart Failure Management (IHFM) team is at the forefront of addressing these unmet patient needs through pioneering technology that enables early, targeted therapeutic intervention. Our innovative solutions are not just transforming patient care but also creating a unique and exciting environment for our team members. It’s our driving force to help patients live longer and healthier lives. Join us and be part of our inspiring journey.

Position Summary:  Manage US professional and commercial education activities as it relates to IHFM products. Deliver the IHFM Institute (HCPs) and IHFM University (Commercial Reps, Clinical) brand experience by executing an education curricula comprised of renowned faculty and world-class training sites. This is a leadership role responsible for developing, implementing, and overseeing education programs. 

How you will make an impact:

• Direct activities with overall departmental responsibility of developing systems, planning, staffing, budgeting, managing expense priorities, recommending and implementing changes to methods through several direct reports that may include people managers

• Key responsibilities include developing and executing a professional education strategy for HCPs and training Commercial reps that support business goals and product launches. This involves creating and delivering diverse educational programs (regional and national workshops, sales events and online learning), staying current on adult learning principles, and building relationships with Key Opinion Leaders.

• The role also entails leading a team, managing their development, and ensuring all programs meet regulatory and accreditation standards, including compliance with corporate guidelines.

• Establish KPIs to measure program success and improve programs to meet higher standards and ensure high quality program development and delivery.

• Collaborate with internal teams (Marketing, Compliance, R&D and Sales). Build external relationships with HCPs and professional societies and communicate effectively with various stakeholders.

• Manage budgets and resources efficiently, assess courseware, demo units and simulation environments, and manage external consultants and developers as part of the role.

• Develop training materials, curricula, LMS training systems, sites and faculty for courses worldwide

• Execute in-person training courses, seminars, webinars, and other digital courses and distribute content to reps, clinical teams and HCPs worldwide

• Develop the IHFM Institute (HCPs) and IHFM University (Commercial Reps, Clinical) brands by executing an education curricula comprised of renowned faculty and world-class training sites.

• Develop key relationships with key physician leaders and critical executive leaders including; Sales, Regional, Cross Functional leaders and collaborators

• Other incidental duties

What you will need (required):

• Bachelor's Degree in related field and related experience in marketing required and skill levels exceeding the requirements of the previous level

• Demonstrated track record in people management

• Experience working in a regulated industry preferred

What else we look for (preferred):

• Proven successful project management leadership skills

• Proven expertise in Microsoft Office Suite and related tools and systems

• Excellent problem-solving, organizational, analytical and critical thinking skills including high discretion/judgment in decision making

• Excellent written and verbal communication skills and interpersonal relationship skills including negotiating and relationship management skills with ability to drive achievement of objectives

• Demonstrated performance track record over multiple projects and ability to manage resources to meet deliverable timelines

• Expert understanding of product labeling content approval processes and systems, regulatory guidelines and legal boundaries

• Expert understanding of related aspects of product use, cath lab/OR environment and procedural best practices

• Understanding of medical device asset creation, regulation requirements for claims and training content creation/updates

• Demonstrated ability to direct teams and provide coaching and feedback.

• Ability to interact professionally with all organizational levels and proactively escalate issues to appropriate levels of management in the organization

• Ability to work and excel within a fast paced, dynamic, and constantly changing work environment

• Ability to articulate and create the vision of the business unit

• Conduct technical, product briefings for cross functional teams such as complaints, Engineering, regulatory affairs, quality affairs and clinical affairs

• Regularly interacts with major customers to train and demonstrate product benefits and clinical best practices

• Dedicated to quality client service, is pro-active and responsive to client needs

• Develop peer, cross functional and cross business relationships to maximize best practice sharing and team effectiveness

• Develop relationships and leverage them to influence change

• Support and solicit input from team members at all levels within the organization for implementation into future product iterations

• Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control

Aligning our overall business objectives with performance, we offer competitive salaries, performance-based incentives, and a wide variety of benefits programs to address the diverse individual needs of our employees and their families.

For Illinois, the base pay range for this position is $156,000 to $221,000 (highly experienced). The pay for the successful candidate will depend on various factors (e.g., qualifications, education, prior experience). Applications will be accepted while this position is posted on our Careers website.