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Equipment Return Instructions

Equipment Return Box
Equipment Return Instructions Banner

The Critical Care product group is now part of BD (Becton, Dickinson and Company). Edwards Lifesciences is the manufacturer of the products.

How to return your Edwards Lifesciences equipment by mail:

Equipment Return Instructions (1)
  • Collect all Edwards equipment to be returned that is listed in the Returned Goods Authorization (RGA).
  • Place your Edwards equipment into the shipping box with secure padding (or with the Edwards provided packaging, where applicable). See below for further packing instructions/diagrams for each product.
  • Note: Do not return any component not listed on your RGA. Edwards will not replace or return any components that are not listed in the RGA.
Equipment Return Instructions (2)
  • Print and attach the shipping label provided by Edwards to the box.
  • Verify the ship to address as:
         Edwards Lifesciences
         C/O Benchmark Electronics
         4155 Theurer Blvd.
         Winona, MN  55987
  • Make sure that the RGA number for each item is clearly written on the outside of the box. Failure to do so will delay processing the unit.
Equipment Return Instructions (3)
  • Arrange drop off or pickup within 10 business days of receiving the replacement equipment.
  • Equipment not returned within 10 business days will be billed to customer at current list price.1
  • For product exchanges, if the replacement has already been provided, the old equipment needs to be returned within 10 business days or the customer will be billed the current list price of the product.1

Questions? Call Tech Support: 1-800-822-9837 then option 1

  1. If customer does not return the equipment listed in the RGA to Edwards’ designated return location within 10 business days from delivery of the replacement equipment, customer agrees to be billed for the current list price of the replacement equipment provided.

Instructions for each product:

To return a HemoSphere monitor by mail, follow these steps:

Collect the HemoSphere monitor
  • Collect the HemoSphere monitor that is listed in the Returned Goods Authorization (RGA).
  • Remove all attachments, including but not limited to modules, cables, power cord, and battery pack. Keep these items for later use.
  • Edwards will not replace or return any attachments, modules, cables, or battery pack that are returned with the HemoSphere monitor.
Place only the HemoSphere
  • Place only the HemoSphere monitor into the shipping box with packing inserts. The box and inserts should be from Edwards specific for this purpose.
  • Do not ship any other components with your monitor. Edwards will not replace or return any components that are returned with the monitor.
  • Remove or black out any existing labels on your shipping box.1
Print and attach the new shipping label
  • Print and attach the new shipping label from Edwards Tech Support to the box.
  • Verify the ship to address as:
         Edwards Lifesciences
         C/O Benchmark Electronics
         4155 Theurer Blvd.
         Winona, MN  55987
  • Ensure the RGA number for each item in the box is listed on the outside of the box.
  • Arrange drop off or pickup within 10 business days of receiving the replacement equipment.2

How to return your loaner device:

Important reminders:

  • The loaner device HemoSphere monitor must be returned within 10 business days of customer’s receipt of original repaired monitor.
  • The customer is responsible for removing all attachments including, but not limited to modules, cables, power cord, and battery pack. Edwards will not replace or return any attachments, modules, cables, power cords or batteries that are returned with the loaner device.
  • If the customer fails to return the loaner device, consistent with Edwards’ RGA process, within 10 business days of receipt of original repaired monitor, Edwards may make a courtesy call to follow up on the status of the loaner device return. If the loaner device is not returned to Edwards after 15 business days, the customer agrees to be billed for the current list price of the loaner device provided.

Edwards will ship your replacement product with signature required. Once the item is delivered and signed by the facility, it is customers’ responsibility. Edwards will not be responsible for the product beyond the delivery confirmation.

  1. Any external identification (such as, for example, customer labels and stickers) sent with the original equipment by customer to Edwards will not be returned to customer.
  2. If customer does not return the equipment listed in the RGA to Edwards’ designated return location within 10 business days from delivery of the replacement equipment, customer agrees to be billed for the current list price of the replacement equipment provided.

Instructions for each product:

To return an EV1000 monitor by mail, follow these steps:

Collect the EV1000 monitor that is listed
  • Collect the EV1000 monitor that is listed in the Returned Goods Authorization (RGA), and the databox that goes with your monitor.
  • Remove all attachments, including but not limited to modules, cables, pump, and power cord from your EV1000 monitor. Keep these items for later use.
  • If your EV1000 monitor has roll-stand mounting brackets attached, do not remove them.
  • Edwards will not replace or return any attachments, modules, cables, or pumps that are returned with the EV1000 monitor and databox.
Place the EV1000 monitor + databox into the shipping box
  • Place the EV1000 monitor + databox into the shipping box with packing inserts. The box and inserts should be from Edwards specific for this purpose.
  • Do not ship any other components with your monitor and databox. Edwards will not replace or return any components that are returned with the monitor.
  • Remove or black out any existing labels on your shipping box.1
Print and attach the new shipping label from Edwards Tech Support
  • Print and attach the new shipping label from Edwards Tech Support to the box.
  • Verify the ship to address as:
         Edwards Lifesciences
         C/O Benchmark Electronics
         4155 Theurer Blvd.
         Winona, MN  55987
  • Ensure the RGA number for each item in the box is listed on the outside of the box. Your monitor and databox will share one RGA number.
  • Arrange drop off or pickup within 10 business days of receiving the replacement equipment.2

Edwards will ship your replacement product with signature required. Once the item is delivered and signed by the facility, it is customers’ responsibility. Edwards will not be responsible for the product beyond the delivery confirmation.

  1. Any external identification (such as, for example, customer labels and stickers) sent with the original equipment by customer to Edwards will not be returned to customer.
  2. If customer does not return the equipment listed in the RGA to Edwards’ designated return location within 10 business days from delivery of the replacement equipment, customer agrees to be billed for the current list price of the replacement equipment provided.

Instructions for each product:

To return an EV1000 pump unit by mail, follow these steps:

Collect the EV1000 pump unit that is listed in the Returned Goods
  • Collect the EV1000 pump unit that is listed in the Returned Goods Authorization (RGA).
  • Remove all attachments, including but not limited to modules, cables, and power cord from your pump unit. Keep these items for later use.
  • If your pump unit has roll-stand mounting brackets attached, do not remove them.
  • Edwards will not replace or return any attachments, modules, cables, or power cords that are returned with the EV1000 pump unit.
Place the EV1000 pump unit into the shipping box
  • Place the EV1000 pump unit into the shipping box with packing inserts. The box and inserts should be from Edwards specific for this purpose.
  • Do not ship any other components with your pump unit. Edwards will not replace or return any components that are returned with the pump unit.
  • Remove or black out any existing labels on your shipping box.1
Print and attach the new shipping label from Edwards Tech Support to the box.
  • Print and attach the new shipping label from Edwards Tech Support to the box.
  • Verify the ship to address as:
         Edwards Lifesciences
         C/O Benchmark Electronics
         4155 Theurer Blvd.
         Winona, MN  55987
  • Ensure the RGA number for each item in the box is listed on the outside of the box.
  • Arrange drop off or pickup within 10 business days of receiving the replacement equipment.2

Edwards will ship your replacement product with signature required. Once the item is delivered and signed by the facility, it is customers’ responsibility. Edwards will not be responsible for the product beyond the delivery confirmation.

  1. Any external identification (such as, for example, customer labels and stickers) sent with the original equipment by customer to Edwards will not be returned to customer.
  2. If customer does not return the equipment listed in the RGA to Edwards’ designated return location within 10 business days from delivery of the replacement equipment, customer agrees to be billed for the current list price of the replacement equipment provided.
Important safety information

Important safety information

CAUTION: Federal (United States) law restricts this device to sale by or on the order of a physician.
See Instructions For Use (IFU) / Directions For Use (DFU) for full prescribing information, including indications, contraindications, warnings, precautions and adverse events.