Full time
Req-38917
15 days ago
Edwards Lifesciences are the global leading MedTech company in Structural Heart Disease.
We have an opening in our friendly Customer Solutions team. This role is working on a 12-month maternity cover, based in our Newbury office.
This is a fantastic opportunity to work for a team and company where your contribution can help change a patient’s life. Patients are at the heart of what we do at Edwards Lifesciences. Our Customer Solutions teams are dedicated to providing thoughtful care and meaningful interactions to customers and key stakeholders. As a member of this team, you’ll work cross-functionally within our organization to ensure our customers receive the support they need and feel connected to our mission of putting patients at the heart of every decision.
How you’ll make an impact:
Order Management
You will be responsible for order management during the whole process of order life cycle - order entering to JDE system, checking the order etc
Managing the customer request and checking the availability of the inventory
Following up with the customer as appropriate
Backorder reporting
Processing the orders of consignment stock
Support physical consignment checks (resolve discrepancies in cooperation with the sales team)
Credit order management - If applicable in cooperation with Bids and Tenders ensuring correctness and reliability of price information in the system - price revision, adjustments
Ship to creation and maintaining system records
Complaint management
Returned goods management and documentation handling and problems solving
Communication with QA and other departments
Additional office duties such as archiving and categorizing relevant documents and projects work as needed.
What you'll need (Required):
Equivalent 2 years previous related experience
Bachelor's Degree desirable
What else we look for:
Advanced computer skills including usage of MS Office
Previous experience in a customer facing environment
Experience with an ERP software such as Salesforce would be an advantage.
Experience and or knowledge of Medical Devices, NHS or related fields would be desirable but is not essential
Good written and verbal communication skills and interpersonal relationship skills
Ability to work in a fast paced environment
Availability to work under pressure
Good problem-solving and critical thinking skills
Ability to work effectively in a cross-functional team environment
Ability to manage confidential information with discretion
Excellent customer service skills with ability to negotiate and resolve difficult situations Excellent problem-solving skills
Ability to build and maintain strong relationships across the organization to influence and achieve objectives
Ability to prioritize competing objectives in a fast paced environment
Critical thinking and challenging status quo
Good organizational and planning skills
What is it like to work at Edwards Lifesciences in the United Kingdom?
As a global leader in patient-focused medical innovations, we offer rewarding opportunities and exciting challenges in a truly international, dynamic and friendly work environment.
We are committed to fostering a diverse and inclusive work environment where all employees can grow, personally and professionally. To achieve this, we offer on-the-job development, training opportunities and the support and guidance provided by dedicated employee groups (the Edwards Network of Women, Edwards Foundation charity team, sustainability activities, and others).
Edwards Lifesciences in the United Kingdom also offers the following benefits:
Competitive Compensation and Benefits package
Flexible working hours, remote working
Pension Scheme (double matching)
Risk Life Insurance and Group Income Protection
Private Medical Plan
Service Awards
Enhanced Sick Leave Benefits (Income Protection)
Employee Stock Purchase Program
Employee Assistance Program
Comprehensive Wellness Program including health and wellness subsidy, onsite gym, massages, fresh fruit in the office, financial webinars, discount cards and much more.
Benefits are regulated by an internal policy which contains the full details regarding the entitlement and conditions for the benefits. Benefits policy and components may vary by location.
Edwards is committed to protecting our vulnerable patients and the healthcare providers who are treating them. As such, all patient-facing and in-hospital positions require COVID-19 vaccination. If hired into a covered role, as a condition of employment, you will be required to submit proof that you have been vaccinated for COVID-19, unless you request and are granted a medical or religious accommodation for exemption from the vaccination requirement. This vaccination requirement does not apply in locations where it is prohibited by law to impose vaccination.
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and any other applicable regulation.
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