Sustainability Report > Patients > Healthcare Process Innovation

Healthcare Process Innovation

Management approach

Significant indirect economic impacts, including the extent of impacts


Edwards Lifesciences’ work to support Healthcare Process Innovation supports our Aspiration to Transform Patient Care Through Innovative Technologies.

Monitoring, managing, and reducing negative health and safety impacts of Edwards’ products and improving product quality


Management Approach

Edwards is powered by the unwavering belief that patient care can always be improved. It is our goal to make the patient experience better, reduce overall healthcare costs and continuously improve quality of care.

Global Health Economics & Reimbursement

Edwards envisions a future where all patients in need have access to cardiovascular care. To achieve this, we must ensure our treatments are cost effective for healthcare systems. Cardiovascular care innovations can pose a challenge when healthcare systems are unequipped to quickly adopt new technologies. Edwards seeks to bridge this gap by providing credible health economic data and tools to hospitals and healthcare systems implementing our therapies.

Our Global Health Economics and Reimbursement (GHER) team’s mission is to increase patient access by developing and defining the related clinical pathways and economic benefits important to healthcare decision makers. Our dedicated GHER staff support customer sites’ efforts to improve patient outcomes and reduce costs. They report to our corporate functions, yet, work directly with business units to ensure we use appropriate data, tools and materials to accomplish this mission. We do not tie compensation to sales performance, but rather to a broad set of clinical and economic benchmarks.

Enhanced Surgical Recovery

Edwards is more than a medical technology innovator and manufacturer—we provide solutions that transform possibilities for patient care. Post-surgery complications can increase the risk of patient mortality and extend the patient’s length of stay in a treatment center. Edwards is driving best practice standardization among hospitals with individual approaches to surgical recovery.

Our Enhanced Surgical Recovery (ESR) Program provides guidance to surgical teams as they care for patients undergoing complex surgeries. We share best practices for keeping patients in an optimum hemodynamic volume range after an operation. When implemented correctly, these strategies improve post-operative outcomes and reduce patient length of stay. Research has also shown this approach can reduce complications by up to 32 percent, enabling more patients to return to their lives, family and home.1 In 2017, we strive to educate 13,000 clinicians on the benefits of Enhanced Surgical Recovery. 

Therapy Awareness Programs

Edwards’ Therapy Awareness Programs (TAP) aim to support and educate clinicians who treat patients with structural heart disease. We empower our clinical specialists, working with hospitals and physicians, to conduct regular outreach that improves awareness of diseases and available treatment options. Our objective is to ensure the ability of all patients to receive the most appropriate care for their needs.

1Grocott et al. Perioperative increase in global blood flow to explicit defined goals and outcomes after surgery: a Cochrane systematic review. Br J Anaesth 2013.

Annual Performance

One goal of our Global Healthcare Economics Reimbursement (GHER) program is to provide reimbursement support through collaborating on economic reviews with individual hospitals or health systems providing TAVR. We focus on helping these providers improve their processes to assure more efficient, appropriate care that improves the quality of their programs and enhances patient experience. We also support our customers who perform quality of life research, and develop economic data that can be used by their healthcare systems in performance improvement activities. Edwards aims to support more TAVR centers each year—leading to better quality, more affordable patient care.

In 2015, Edwards educated more than 13,000 clinicians on the benefits and best practices for Enhanced Surgical Recovery. These trainings empower clinicians with strategies that improve patient outcomes after an operation.

Clinicians Educated on ESR by Region

United States 1,700
Europe 5,500
Japan 3,690
Asia-Pacific 1,280
Canada 100
Total 13,284
Educate 13,000 clinicians on patient and provider benefits of perioperative and directed therapy to achieve fluid optimization and enhanced surgical recovery by 2017.
Transform Patient Care Through Innovative Technologies
Edwards Lifesciences Hosts 2015 Patient Day
Edwards Lifesciences hosted 100 heart valve patients and caregivers at its corporate headquarters to connect patients with each other and to share more about the people behind their heart valve technologies. Attendees also learned about the support services and networks dedicated to the heart community.